Refund policy
Return policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. To be eligible for a return, your item must be in resalable condition, unused, unopened and in its original packaging. You'll also need the receipt or proof of purchase and a photo of the item. To start a return, you can contact us at hello@happybumco.com.
Returns must have "HAPPY BUM CO" listed as the recipient.
We do not provide return shipping mailers. Please note that a $5.00 restocking fee applies to all returns processed for a refund or exchange.
If your return is accepted, we'll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at hello@happybumco.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. Failure to inform us of damages or defects within 5 business days from delivery may be declined. For item damages, a photo or video of the damage must be supplied to initiate a replacement or refund.
Assessment of Defective or Damaged Items
Where a product is claimed to be defective, damaged or not functioning as intended, we reserve the right to assess the item before offering any remedy including a refund, replacement or repair. This assessment may be conducted by our team or referred to the manufacturer for further investigation.
To facilitate this assessment, we may request that the item be returned to us. Where we determine the return is warranted, we will cover the reasonable cost of return shipping. The remedy offered, whether a refund, replacement or repair, will be determined following our assessment of the item and the nature of the fault.
We are unable to process a refund or replacement for a claimed defect or fault without first having the opportunity to assess the product.
Where a product is assessed and no manufacturing fault is found, the item may be returned to the customer and no remedy will be provided.
Product Suitability
It is the responsibility of the customer to ensure that any product purchased is suitable for their individual health circumstances prior to purchase. We strongly recommend consulting with a qualified healthcare practitioner before purchasing or using our products, particularly if you have an existing medical condition, are pregnant or breastfeeding, or are taking medication. We are unable to accept returns or issue refunds on the basis that a product is not suitable for your health circumstances after purchase and use.
Hygiene & Health Products
Due to the nature of our products and for health and hygiene reasons, we are unable to accept returns on any items that have been opened, used or where the manufacturer's seal has been broken, unless a genuine manufacturing fault is identified following assessment. This policy applies regardless of the extent of use.
Exceptions / non-returnable items
Sale items are final sale and subject to any consumer law rights, cannot be returned. Unfortunately, we cannot accept returns on sale items, downloadables or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item. Where we have agreed in good faith to exchange an item, any additional shipping and restocking fees associated with sending the replacement are the responsibility of the customer.
Refunds
We will notify you once we've received and inspected your return and let you know if the refund was approved or not. If approved, you'll be automatically refunded on your original payment method within 10 business days. Please note that a $5.00 restocking fee will be deducted from your refund total. Shipping fees are non-refundable.
If more than 15 business days have passed since we've approved your return, please contact us at hello@happybumco.com.